Triage Registered Nurse
This position is the first point of contact for patients at Neighborhood Health Center, answering all clinical incoming medical & dental calls from patients. This position serves patients and customers in a fast-paced, challenging, multi-telephone contact center.
Essential job duties:
- Answer incoming phone calls in a timely, professional manner with courtesy and respect
- Responsible for the interactive process that occurs over the telephone with the patient that identifies the nature and urgency of the patient’s healthcare needs and then determines appropriate disposition
- Use the nursing process to make accurate assessments of patients and develop appropriate care plans based off those assessments
- Provide guidance to non-clinical Patient Service Representative (PSRs) during challenging patient calls that require clinical judgement
Education and experience:
- Bachelor’s Degree of Science in Nursing and completion from an accredited school of nursing
- 1-3 years of related experience and/or training preferred in the FQHC or primary care field
- Bilingual proficiency in English and Spanish preferred
- This position requires a current, unrestricted Oregon RN license
- Active CPR certification required
- National Provider Identifier (NPI) required
To apply for this job email your details to zilkek@nhcoregon.org