This position is the first point of contact for patients at Neighborhood Health Center, answering all clinical incoming medical & dental calls from patients. This position serves patients and customers in a fast-paced, challenging, multi-telephone contact center.

Essential job duties:

• Answer incoming phone calls in a timely, professional manner with courtesy and respect
• Responsible for the interactive process that occurs over the telephone with the patient that identifies the nature and urgency of the patient’s healthcare needs and then determines appropriate disposition
• Use the nursing process to make accurate assessments of patients and develop appropriate care plans based off those assessments
• Provide guidance to non-clinical Patient Service Representative (PSRs) during challenging patient calls that require clinical judgement

Education and experience:

• Bachelor’s Degree of Science in Nursing and completion from an accredited school of nursing
• 1-3 years of related experience and/or training preferred in the FQHC or primary care field
• Bilingual proficiency in English and Spanish preferred
• This position requires a current, unrestricted Oregon RN license
• Active CPR certification required
• National Provider Identifier (NPI) required

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