The Telephone Triage Registered Nurse delivers nursing care to NHC patients via the telephone. This role requires the ability to apply the nursing process (assessment, diagnosis, planning, implementation, and evaluation) to all care provided. NHC uses electronic triage protocols as a tool to assist in triage.

Essential job duties:

• Responsible for the interactive process that occurs over the telephone with the patient
• Identifies the nature and urgency of the patient’s healthcare needs and then determines appropriate disposition
• Use the nursing process to complete accurate assessments of patients and develops appropriate care plans based on those assessments
• Collect and document pertinent medical history during assessment of each patient
• Provide guidance to non-clinical Patient Service Representatives during challenging patient calls that require clinical judgement

Education and experience:

• This experience requires an Associate’s Degree in Nursing with 2 years of nursing experience; a Bachelor’s Degree in Nursing is preferred
• This position requires completion from an accredited school of nursing
• 1-3 years related experience and/or training preferred in the FQHC or primary care field
• Bilingual proficiency in English and Spanish preferred
• 1 year of previous medical telephone triage experience preferred
• This position requires a current, unrestricted Oregon RN License

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