This position is responsible for developing training curricula and plans to ensure staff receives the initial and ongoing training needed to use Epic effectively, perform clinical workflows, and maintain their clinical competency. This requires a coordinated and collaborative approach with multiple departments, including Quality Improvement, Revenue Cycle, Dental, Pharmacy, and Primary Care, among others. This position will supply backup support to the EHR Support Analyst in end-user support as needed.

Essential job duties:

• Develop structured onboarding orientation and training for new hires.
• Assess the Epic training needs by position and develop appropriate solutions.
• Audit skills/knowledge by performing periodic evaluations and competency checks.
• Serve as a critical resource for the ongoing development and training of staff.
• Supply training to staff in a non-patient contact setting (off-the-floor) and a patient contact setting (on-the-floor; elbow support).
• Develop role-based training content, independently or with team members, using various software programs, tools, and applications. Design, develop, and maintain instructional materials.
• Contribute to revising and updating training information. Aid in editing and creating policies and procedures.

Education and experience:

• High school diploma, or equivalent, is required.
• Associate’s Degree (AA) or a graduate of an accredited medical or dental training program with at least two years experience in that role preferred.
• Minimum of 2 years of Epic experience required.
• Minimum of 2 years of experience as an Epic Trainer, Skills-Based Trainer, EHR Support Analyst, or similar role required; can train 1-2 job roles.
• Minimum of 2 years of elbow-to-elbow training experience required.
• Minimum of 1 year of classroom training experience required.

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