This position is the first point of contact for patients at NHC, answering all incoming medical and dental calls from patients to schedule appointments, answer general inquiries and questions, and transfer triage and clinical calls as appropriate. This position serves patients and customers in a fast-paced challenging, multi-telephone call center.

Essential job duties:

• Answers incoming phone calls timely, professionally and with courtesy and respect
• Screens calls using established protocols to determine caller needs and handles or redirects callers appropriately
• Checks voicemail system and answering service messages frequently and routes messages to appropriate staff members
• Assists in confirming appointments

Education and experience:

• This position requires a high school diploma or equivalent
• At least one year experience in a fast-paced customer service setting, preferably in healthcare
• Ability to fluently communicate in Spanish required

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