This position is responsible for developing training curricula and plans to ensure staff receives the initial and ongoing training needed to use Epic effectively, perform clinical workflows, and maintain their clinical competency. This requires a coordinated and collaborative approach with multiple departments, including Quality Improvement, Revenue Cycle, Dental, Pharmacy, and Primary Care, among others. Will supply backup support to the EHR Support Analyst in end-user support as needed.

Essential job duties:

• Develop structured onboarding orientation and training for new hires
• Assess the Epic training needs by position and develop appropriate solutions
• Audit skills/knowledge by performing periodic evaluations and competency checks
• Develop role-based training content, independently or with team members, using various software programs, tools, and applications

Education and experience:

• High school diploma or equivalent is required
• Associate’s Degree or a graduate of an accredited medical or dental training program with at least two year’s experience is preferred
• 1-2 years of Epic experience is required
• Experience as an Epic Trainer, Skills-Based Trainer, EHR Support Analyst, or similar role required
• 3-4 years of elbow-to-elbow training experience required
• 1-2 years of classroom training experience required
• Training documentation experience is required
• Basic/intermediate project coordination experience is required

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