The Dental Receptionist will provide exceptional and compassionate customer service to patients and visitors and demonstrate the values of NHC’s mission. The Dental Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.). This position is responsible for collecting and recording patient information when checking patients in and scheduling appointments.

Essential job duties:

• Welcomes patients and visitors in person or virtually, and answers inquiries with a friendly demeanor and professionalism
• Gathers visit reason, accurately schedules return visits and confirms in-person and virtual appointments, enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC Wisdom)
• Checks patients in and verifying that patient information is accurate
• Processes co-payments and completes daily deposit reconciliation and assists with bank runs
• Scrubs upcoming schedules and patient charts daily for any missing information, payments due or other information to be collected at check-in

Education and experience:

• This position requires a high school diploma or equivalent
• At least one year experience in a fast-paced customer service setting is required, preferably in a dental or healthcare setting
• Previous Epic or EHR experience is preferred
• Basic knowledge of dental terminology is preferred
• Ability to fluently speak, read, and write in Spanish is highly preferred

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