Contact Center Supervisor

  • Full Time
  • Admin

We are looking for a responsible supervisor to oversee the patient service representatives’ workflows at our administrative contact center.  The goal is to ensure that operations are carried out productively to ensure patient safety, satisfaction, and sustainable growth.  This position serves patients and customers in a fast-paced, challenging, multi-telephone call center.

Essential job duties:

  • Hiring, onboarding, and training new and existing staff and ensure adherence to legal and company policies and procedures
  • Providing routine and daily direction to PSRs to ensure standard procedures are being followed
  • Managing daily activities to ensure there is adequate coverage to meet service levels and performance goals
  • Monitors employee productivity and quality and provide constructive feedback and coaching to provide improvement and development

Education and experience:

  • This position requires a high school diploma or equivelant
  • At least one year of experience in a fast-paced customer service setting, preferably in healthcare


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