This position will provide exceptional and compassionate customer service to patients and visitors in a patient-centered medical home and demonstrate the value of NHC’s mission during care. This position will perform front- and back-office responsibilities related to delivering quality patient care in an administrative setting.

Essential job duties:

• Process medication refills upon request per patient calls
• Give lab results within MA scope of practice
• Answer any clinical calls that may come into the call center
• Fax any imaging referrals upon caller request
• Schedule any appointments following the scheduling guideline
• Answer any clinical questions Patient Service Representatives might have

Education and experience:

• High school diploma or equivalent required
• Completion of an accredited Medical Assistant program required
• Previous experience and/or training as a Medical Assistant preferred
• Experience in primary care or family medicine preferred
• Previous EPIC or EHR experience is preferred
• Ability to speak, read, and write fluently in Spanish highly preferred

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