About NHC Provider Reviews
Neighborhood Health Center (NHC) is committed to patient-centered care and a patient-first experience. To improve our service and your experience, NHC partners with a leading independent patient satisfaction company, Crossroads Group Inc, to conduct follow-up surveys with our patients.
About the Patient Survey
The comments on this page come from an after-appointment survey conducted by Crossroads. The data is then reported to NHC each quarter for improvement purposes.
Crossroads randomly selects patients to be contacted by phone and text after their appointment. These patients are asked to complete the survey and provide comments regarding specific aspects of care.
Patient Provider Reviews
NHC believes in transparency, so we will share all comments tied to provider ratings – positive or negative — unless they fall into one of the categories below. We will not share comments falling into these categories:
- Those that include vulgar or inappropriate language, slurs, or insults.
- Reviews about the provider on a personal level (e.g., appearance).
- Input from an identified relative or staff member of the provider.
- Comments including personal protected information (PPI) in the review.
- Sharing of racist, sexist, homophobic, ageist, ableist, or otherwise harmful views.
- Details that can be proven to be untrue.
Our Provider Review Committee decides whether a comment meets the simple guidelines above and tracks all removed comments.
How is patient information protected?
Patient names are not displayed in online ratings or reviews. All personally identifiable information is removed. If you have a concern about something you see here, please email concerns@nhcoregon.org.
Can anyone post a rating or comment for a provider?
No. Only patients with recent appontments with our providers may be selected to receive a survey. That means you can be assured these ratings and reviews are based entirely on the opinions of actual patients treated by the provider.
Why don't I see ratings and comments for every provider?
New provider ratings and comments are not published until we have at least 24 completed surveys or six months of data.
Additionally, because of the cost to conduct surveys, not all our providers are included in the survey collection. Currently, this includes school-based health center providers, pharmacists, and dental hygienists.
Why don't I see my comments on my provider's page?
If you completed a Crossroads patient survey, there are a few reasons you might not see your comment or review on your provider's page. The most likely reason is that we update the comments every quarter with new patient responses. Additionally, for consistent measurement, we only post comments related to survey question #19 — “How would you rate your provider?”
Why are there no provider ratings?
We are rolling out our provider review process slowly to ensure that it fairly represents both staff and patient feedback. We hope to improve the process as it develops throughout the first year, and plan to add provider ratings in 2024.
Questions about this process? Email info@NHCOregon.org.